FAQs

To register for the online shop, all you need to do is go to the "Login" menu in the top right-hand corner and fill in the details requested. Your registration will then be active.

- Access your order history via the Login menu;
- Save all your data and place your order more quickly;
- Access to exclusive promotional campaigns for registered customers;
- Create a Wishlist where you can store and manage your favourite items.
- Manage stock alert notifications;
- Consult your vouchers and coupons;
- Manage notifications and cookies.

Select the item(s) you want as well as the colour and size.

Once you've added the items to your basket, finalise your order: confirm the items you want, and if you have any promotional codes, apply them. Next, choose your delivery method, billing address and, if you wish, fill in your tax number. The last step is to select the payment method. For MB Way and Credit Card methods you will be redirected to the payment page; if you choose Multibanco Reference you will receive the payment details, which must be finalised within a maximum of two working days.

If you are a registered customer, you can log in using your email address and password, or you can choose to do so via the social network: Facebook. If you don't have a customer account, please register, as you will be asked to register automatically in the second step of the checkout.

At the moment we only send orders to mainland Portugal and the islands.

To check the status of your order, log in to your customer account under Orders. On the day your order is dispatched from our premises, you will receive a confirmation email. Once you receive this email, you can expect to receive your order the next working day for deliveries in Portugal (mainland) and between two and three working days for deliveries in Madeira and the Azores.

It is not possible to change or remove items once the order has been finalised.

Once your order has been invoiced in full, access your customer area and download the invoice.

Yes, if you want to cancel an order that hasn't yet been paid for, you should contact the Online Department via e-mail at customercare@pontosouto.com.

No. In this case, you must make a return via your customer area within 14 days of receiving the order. You will then have to wait for the value of the item(s) purchased to be refunded. For further information, please contact the Online Department at customercare@pontosouto.com.

The methods available for payment are: Multibanco references, MB Way and Credit Card.

No, only after the order has been paid for will it be dispatched and delivered.

No, the prices already include VAT.

You have several delivery methods at your disposal, namely: home/workplace delivery, delivery to CTT Points and CTT Pick Up Points (establishments that have a partnership with the carrier). When you place your order, you can select the most convenient point.

Shipping to mainland Portugal is free for orders worth 80€ or more. Shipping is free to the Azores and Madeira for orders worth 90€ or more.

Delivery times vary according to region (mainland Portugal and the islands). Mainland Portugal up to 3 working days and Islands up to 4 working days.

Please note that delivery times always depend on product availability. The figures shown correspond to average data achieved under normal circumstances. During special campaign periods these times may be exceeded. Please contact us for information on the delivery date of your order.

Once your order has been dispatched, we will send you the tracking number associated with the shipment. With the tracking number, you can follow the status of your parcel in real time via the carrier's website.

To change the address of your order, contact the Online Department at customercare@pontosouto.com. The change is possible if the order has not yet been invoiced and/or dispatched.

To return and/or exchange the size of a product, go to your customer area and fill in the form. In this form you can opt for a refund, which will be made using the same payment method, for a size exchange or for a voucher to be issued. In the latter case you can use the value of the return for a future purchase. Returns are only accepted within a maximum of 14 days from receipt of your order.

Any exchange or return must comply with the other guidelines of our terms and conditions and delivery and returns regulations.

Returns are always refunded using the same payment method as the original order.

Exchanges are only possible in the case of a size change. In this case, by accessing your customer area, you must fill in the return form and indicate the new size you want.

You should contact the Online Department via email at customercare@pontosouto.com and fill in a descriptive statement. The next step will be to return the item for an expert to examine it, and wait approximately 14 working days from receipt of the item by the company for the result of the assessment and confirmation.